Pamela B - I traded everything out but I stood and waited in their office for 4 hours before finally being given our scrip. I don't know where you are located but let me know if I can help in anyway. I do have the advantage of living in Fresno and the ability to walk into their office making it impossible for them to ignore me. You may leave a message for me on this board or you may email me at This email address is being protected from spambots. You need JavaScript enabled to view it.
I just called UTIX Group and the person told me that the joint venture between them and SCRIP Advantage did not go through. I can't get through to the DA's office in Fresno. I read in an earlier post that it was suggested that we try to swap our backorders/refund amounts for items they still have available. Has anyone done this? If so, how do you do it - they are not answering their phones.
I spent all day yesterday on the phone with the schools in our area, letting them know what we learned and encouraged them to get their money out in any scrip that is available. When I was down as SA on Thursday I heard a rep say as she was listening to her vm, "great, only 165 messages now". They were returning calls but also continuing to take orders. We were told that things were going to be cleared up with a week or two in August. When the week or two was up, they'd say within the next week or two. Nothing ever got cleared up. When we notified the finacial advisor for the diocese of fresno to let him know what had happened and how we handled it he told us that Bob Coyle had done the same thing with another company years ago and was not surprised.
Tilly- I am not sure how to contact you directly, but you can email me at This email address is being protected from spambots. You need JavaScript enabled to view it.. The same goes for anyone. Being that I am in Fresno and have been in the SA office 100's of times, if there is anything I can do to help anyone please email me. It was frustrating for me and I was able to go down and speak face to face to someone. I cannot imagine how frustrating it is for all of you that cannot get through and are unable to show up at their office to get answers.
Also, I called before ScripAdvantage opened this morning and got an entirely different message that actually allowed me to key in extensions. I think my rep got canned but I could have left a voice mail in the general voice mail box - but I didn't. I too am thinking of getting Safeway (if they have any left) and sending it to relatives in California to turn into other scrip at the stores. The closest Safeway to my house is in Las Vegas - about an 8 hour drive. LOL to everyone!
Oh, I even called Great Lakes Scrip to see if I got Safeway from ScripAdvantage if I could trade it - I cannot (which is what I thought but I had to ask)
Thanks so much for sharing that e-mail that you received. At least I have some idea now what is going on, or what they want us to think is going on anyway. Our problem is that we are brand new to the company, just placed our first order in the midst of all of this. Since we are so new, we do not have any profits to cover our losses. We are a stay-at-home MOMS support group and it's our grocery money they took and we cannot refund our moms. We did not receive that e-mail, nor a response to any e-mails we sent or messages we left. I guess we're not an important customer to them. Please post on the conference call info when you get it because I'm sure they won't send it to us. We cannot even check our account on the website because they had not set that up for us yet. I even called another company in the same building to see if they were still in business since there is no communication. I also left a message at Utix, but have not received a call back. I filed a report with BBB, but Scrip Advantage is not listed. I don't know how anybody got through to them on the phone this week because we held on the phone for over 3 hours earlier in the week and nobody ever picked up and now you can't even talk to anybody. I printed out and filled out a form for small claims court and faxed it today with a threat to file it if we don't get our money immediately. No response yet. This is so sad because we have limited income since we stay home with our kids and we need money to buy groceries. I cannot even reach them to ask for Vons scrip in exchange, which we would gladly take at this point.
Here is their respond in an email I received today
Dear XXXXX,
First, we would like to apologize for the recent delays in being able to provide you specific answers related to your outstanding customer service issues. Since this recent break in being able to order certain vendors effects so many of our clients, the incoming call demand exceeds our personnel. To that end we are implementing various methods that will allow us to keep you updated on our progress via:
Direct emails
Posting your status on the Scrip Advantage web site – listed under your specific log in account information
Also, upcoming conference calls available that you can dial into (the schedule to be released next week).
Our hope is you can rely on our prior reputation and our many years of providing excellent service and support to your organization – providing you the confidence we are doing everything possible to resolve every need as quickly as possible.
Specifically, what happened to Scrip Advantage that caused this temporary break in service is, after several years of a great working relationship with our senior lender used to purchase scrip inventory, the lender declined to allow us to advance on the line - and with no advance warning. While this was very unexpected, please be assured the Scrip Advantage team, along with the support of our many shareholders, are working diligently to secure our new senior lender. Today we are confident in our ability to succeed in this endeavor.
For now, however, we are operating with a reduced staff resulting in long hold times in your efforts to contact staff and we apologize for those inconveniences. We mentioned above we are implementing various alternative methods to reach out to you to provide a daily status. Please check our web site as often as needed for an update related to your specific outstanding issues.
Please accept our sincere apology for this unexpected situation and we ask for your patience and more importantly that we have your trust in our ability to resolve every issue to your satisfaction – as we have in time past. Specifically, for now we can say we hope to have your resolution within the next 30 days.
Thank you.
Very truly yours,
Robert Coyle,
Chief Operating Officer
C: John Coyle, CEO
