Part of preventing the drama, is acknowledging, up front, that it will occur. There will be differences of opinion. There will be times when leaders/volunteers are ready to resign due to conflicts. But, there will also be moments of sheer happiness and pride at how well we are working together. This is what happens in teams....especially, new teams.
All teams, regardless of age, experience, occupation, etc. go through the normal stages of team building: Forming, Storming, Norming, and Performing. As our PTO President, I stated at the beginning that we, the board, would go through this. I don't believe anyone believed me. In fact, some members were resistant to the fact that we might actually enter the Storming phase. We did....but we survived, and we made it through to Norming and Performing.
We are now a high-performing team - a "well-oiled machine" as some have told us. We trust one another. We rely on one another. We are there for one another when frustration creeps in.
There were days when it was tough, but since we knew what we were dealing with, it made it easier to persevere and to move through the phases in a mature manner. We knew we all wanted the same goal - to improve the educational experience for our children. Therefore, united around the same goal, we were able to move through the tough times making our board stronger and more cohesive.