You are currently IN the middle of the shop? If this is the case, get with your VP first thing in the AM and (together) call (not email) the corporate office ASAP.
Ask to speak to a manager or supervisor (Don Fisher is the Founder and President), don't even try to resolve the issue with the phone person, they don't have the ability to resolve your issue. Explain the awful situation you are in and request some immediate assistance to resolve the issue.
At this point, You should probably request an immediate shipment of items that YOU feel are necessary (including ALL shorted and missing items), and you should go into great detail about the treatment you received from your rep, as well as her husband; I tracked down their website, and he represents the company as well (orlando/tampa only, thank goodness!), and his treatment of you and your school is inexcusable and unforgivable.
If you feel it necessary, ask the manager/supervisor why, based upon your situation, he or she thinks your school should be doing business with them in the future, and what they are going to do to improve an already impossible situation (I would expect some sort of compensation from the corporate office as a token of their concern).
For what the "santa shop" companies charge for their products, their products and customer service should be the best in the wholesale trade. Any deviation like the one you are experiencing should be dealt with immediately while you are still able to rectify the situation.
Here is the address and phone # I found at the
www.kidskornerUSA
corporate website:
KIDS' KORNER GIFT SHOPPES®, Inc.
Address: 2705 185th Ave. East
Sumner, WA 98390
email:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: (253) 826-0015 (--TRY THIS ONE FIRST--)
Founder and President - Don Fisher
Toll Free: 1-800-KIDS-NOW
Fax: (253) 891-4112
Have ready to fax your inventory lists/need list/missing item list at the end of the call.
Please email me if you need more assistance; I'm the person my PTA calls when someone gets poor service from a contracted company. (We were considering using a particular company for our santa shop and decided against them when the rep started screaming at me because we had second thoughts and decided to do it ourselves.)
[ 11-16-2003, 10:26 PM: Message edited by: PTA Renegade ]