This happens to us occasionally too. I ask them to bring a copy of a canceled check and then try to trace it. If their check has not been cashed, then it did not make it to us to being with. We always apologize no matter how the mix up occured.

This happens occasionally. Certainly, if you didn't receive their check, they shouldn't expect reimbursement. If they provided cash, that's another issue.

Alternately, sometimes you can call the supplier and add to the existing order. Although it's an inconvenience, some suppliers are able to modify an order.

It probably comes down to the way you collect people's orders. If the parent handed an envelope to their child to submit the order, there are a number of reasons why the order may not have been received.

We have a special PTO Mailbox in the school office and anything PTO related gets picked up by the President and distributed to the appropriate people.

We just handed out our recent fundraiser and now I have parents calling and saying they submitted orders and money when we do not have a record of them submitting anything at all. These phone calls are not nice, and I dont know what to tell these parents who are expecting either goods or reimbursement. We have checked everyplace in the school we think their orders may have been left and nothing turned up. Anyone experienced this or have suggestions?