Question: How to Unsubscribe

I have tried several times to delete my profile and stop emails, to no avail. I do not appreciate how difficult you make it to unsubscribe, and believe you are not operating within regulations by not providing an unsubscribe link in your emails. Please fix this.

Asked by krecch

Answers:

Advice from PTO Today

Craig writes:
I apologize! Would you forward the email you received to me at craigb@ptotoday.com? Your account has been deleted, so I'm not sure why you're still receiving emails. Just as a clarification, any broadly generated emails we send do have unsubscribe buttons, with one exception. Emails about activity on the site that go to community members are controlled through your profile -- community members can turn them on or off by going to their profile page. I appreciate your feedback, and we'll look at ways to make that more obvious/intuitive.

Community Advice

Laura Corn writes:
you folks should really have an unsubscribe button. to make folks go thru hoops to get the job done for such a professional organization is silly.

Advice from PTO Today

Craig writes:
I hear you, Laura. Without going into great detail, it's a technical issue that we have struggled to solve. These emails aren't sent from a standard email server. They go out from our CMS to people who have registered for the community functions on the site (and requested the emails). A simple unsubscribe doesn't work because a person has to be signed in to the system to unsubscribe. We're working on some major upgrades to the site which we hope will take care of this problem. In the meantime, we're manually unsubscribing anyone who requests that we do so. We honestly don't have any underhanded purpose -- it's just a vexing technical issue. We've tried several different patch-type measures to overcome it, but the bottom line is we seem to be unable to change it until we make a significant system upgrade (which we hope to roll out in the fall).