Question: TerraCyle

Is anyone else having "challanges" with TerraCycle keeping your points right? I keep a eye out on our account because of outstanding shippments and started 2-3 monthes ago noticing 5X's points not be added on, and brigades not being credited or missing... Great program, but concerned with accuracy for the effort the kids put into it...

Answers:

Advice from PTO Today

Craig writes:
I haven't heard that issue mentioned before and I didn't see it in a quick search of the message boards. You might get more feedback if you post the question in the fundraising forum.

Community Advice

patricia311@comcast.net writes:
I received a very professional call fromTerraCycle! They are working on the summer and 1st time shipment issue~ should be resolved in a couple of weeks. Please be patient and just keep an eye on your account. TerraCycle is one of they very few co. that upcycle and reward non-profit orgs. I didn't mean to hurt a good program was wondering about other orgs situation. Once again they are going to work the tweeks out~ and everthing will be fine... The cust. sevice I spoke to was understanding and asked me just to send a short eamil on which of our brigades that were effected....