Well, for starters, we think you can ask a volunteer to step down if they are being rude to people and causing problems to this degree. But, before you resort to that, can you consider doing a sit-down with these volunteers and talking this through? It sounds like you may not see eye-to-eye, so instead of trying to get everyone to agree, maybe you could set some ground rules for everyone to move forward. If that seems too difficult, consider asking someone within the administration to sit in and mediate the discussion. In the meantime, we have some tips on working with difficult people that you could find useful.Also, if this helps at all, know that you aren't alone and lots of groups deal with these kinds of issues. Good luck and stay in touch.
- Rose H
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tips on working with difficult people : https:/classic.ptotoday.com//pto-today-articles/article/409-how-to-deal-with-difficult-people